English for HR & Personnel
25-30 x 90 Minute Module
The material used in this course is NOT meant to teach the skills of Personnel management, but to learn the vocabulary used when dealing with HR and personnel matters in English.
After this course the participant has the opportunity to take the "TOEIC" — Test of English for International Communication.
The course embraces the following – and more as required:
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A quick review of the main forms |
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Introductions, greetings, good byes, small talk Entertaining business guests and being entertained |
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The role of personnel management Job Analysis Planning, recruiting, selection and interviewing Training and development Compensation, incentives and benefits Appraisal and career management The legal environment Describing the company and responsibilities |
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Interview questions, making requests, being assertive, giving directives, making recommendations and proposals, agreeing and disagreeing tactfully |
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Principles of effective meetings and negotiations Useful phrases when chairing a meeting Phases of an interview, meeting, negotiation Negotiation styles Role plays: Interviews, meetings, negotiations, giving feedback |
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Principles and phases of an effective presentation Presenting the company |
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Principles of good personnel letters Typical personnel letters and documentation |
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An insight into intercultural differences when dealing with
employees of other cultures Body language: reading the interviewee’s message Concepts of time and contracts around the world |
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Role plays: Typical HR roles – interviews, mediating, etc. |