English for Hotel & Hospitality
25 x 90-Minute Module
Hotel specific training for hotel and restaurant personnel. An insight into all areas of hotel and restaurant service.
After this course the participant has the opportunity to take the "TOEIC" — Test of English for International Communication.
The course embraces the following – and more as required:
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Level 1 – A thorough review Level 2 – a quick review of the main forms |
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Introductions, greetings, small talk, good byes Polite questions and requests Giving directions, making recommendations Your image |
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Serving and waiting on guests Describing the menu Wine awareness and correct handling Food hygiene Dealing with complaints Offering products, events and advertising |
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Front desk - greeting visitors, reservations, checking in/out, payment Housekeeping - room furnishings and equipment the hotel room, bathroom, room service Conference facilities – discussing rates, equipment, table arrangements The Bar - equipment, names of glasses, types of drinks, socializing |
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Using the Telephone – preparing calls, taking messages, making
reservations, dealing with complaints. Your Telephone voice |
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Writing effective and polite e-mails and letters |